TERMS & CONDITIONS

1. About Us

1.1 This website is operated by Vinicius Augusto Topan Freitas, an individual based in Olímpia, Brazil. We operate as an online retailer and do not have a physical store.

1.2 You can contact us by email at salunestore@gmail.com. We aim to respond to all enquiries within 24–48 hours.

1.3 These Terms and Conditions ("Terms") govern your use of our website and all orders placed through it. Please read them carefully before placing an order. By placing an order, you confirm that you accept these Terms.

1.4 We sell to customers in the United Kingdom and to such other destinations as are shown on our website at checkout. If you are ordering from outside the UK, please check your local import rules before ordering.

2. Using Our Website

2.1 You must be at least 18 years old, or have the permission of a parent or guardian, to place an order on our website.

2.2 You agree to use our website lawfully and not to misuse it, attempt to gain unauthorised access to it, or introduce any harmful code or material.

2.3 We may update, suspend or withdraw our website, in whole or in part, at any time without notice.

3. Our Products

3.1 We sell cosmetics, skincare, hair care, beauty supplements, beauty tools, makeup and related wellness products ("Products").

3.2 Product images are for illustration only. Packaging may vary slightly from the images shown. Colours and descriptions are shown as accurately as possible, but we cannot guarantee that your monitor's display is accurate.

3.3 Beauty supplements are food supplements and are not intended to diagnose, treat, cure or prevent any disease. They should not be used as a substitute for a varied and balanced diet. Do not exceed the recommended daily dose. Always read the label before use.

3.4 Cosmetics and skincare Products are for external use only. We recommend a patch test before first use. If irritation occurs, stop using the product and consult a healthcare professional if symptoms persist. Keep Products out of the reach of children.

3.5 Nothing on our website constitutes medical, dermatological or professional advice. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a qualified professional before using our Products.

4. Orders and Contract Formation

4.1 When you place an order, you are making an offer to purchase Products. We will send you an order acknowledgement by email, but the contract between us is only formed when we send you our dispatch confirmation email.

4.2 We may refuse or cancel any order at our discretion, including where a Product is out of stock, where a pricing error has occurred, or where we suspect fraudulent activity. If we cancel an order after payment, we will refund you in full.

4.3 It is your responsibility to ensure the details of your order, including your delivery address, are correct before submitting it.

4.4 As a dropshipping retailer, our Products are sourced and shipped directly by our trusted fulfilment partners. This does not affect your rights under these Terms.

5. Prices and Payment

5.1 All prices are shown in pounds sterling (£). Where value added tax (VAT) applies to a sale, the applicable VAT will be added at checkout and shown before you confirm your order. Delivery costs are shown separately at checkout.

5.2 We may change prices at any time, but changes will not affect orders already confirmed by a dispatch confirmation.

5.3 We accept the following payment methods: Visa, Mastercard, American Express / Amex, China Union Pay, Jbc, Discover, Diners Club. All payments are processed securely by our payment providers. We do not store your full card details.

5.4 Your payment is authorised when you place your order and charged on the date of your order. If your payment is declined or reversed, we may cancel your order.

5.5 If a pricing error is obvious and unmistakable, we are not obliged to sell the Product at the incorrect price.

6. Delivery, Customs and Import

6.1 Orders are dispatched from our fulfilment partners and delivered to the address you provide at checkout.

6.2 Delivery timescales are estimates, not guarantees, and may vary depending on your location and courier availability. Current estimated delivery times are shown on our Shipping & Returns page.

6.3 Please allow for possible delays due to customs clearance, seasonal peaks or courier issues beyond our control.

6.4 If your order is subject to import duties, import VAT or other charges on arrival, these may be collected by the delivery carrier before the parcel is released. We are not responsible for any customs charges applied to your order; these are your responsibility.

6.5 Risk in the Products passes to you when they are delivered to you. Ownership passes when we have received full payment.

7. Returns, Cancellations and Refunds

7.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer based in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving a reason, by emailing us at salunestore@gmail.com.

7.2 We also offer a 30-day returns policy on most items, subject to the conditions set out on our Shipping & Returns page, which forms part of these Terms.

7.3 For hygiene reasons, opened cosmetics and personal care Products can only be returned if faulty or damaged.

7.4 Under the Consumer Rights Act 2015, consumers in the United Kingdom have legal rights in respect of Products that are faulty, not as described, or not of satisfactory quality. We will provide a repair, replacement or refund as required by law.

7.5 To return an item, contact us at salunestore@gmail.com with your order number and the reason for return. We will provide return instructions and the address to send the item to. Return shipping costs are the customer's responsibility, except where the item arrived faulty, damaged or incorrect, in which case we will cover reasonable return costs.

7.6 Refunds will be processed within 14 days of our receipt and inspection of the returned Products, to the original payment method.

8. Your Privacy and Safety

8.1 We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, to the extent they apply to our processing of your data. Full details are set out in our Privacy Policy, which you should read before placing an order.

8.2 Our website uses cookies. Please see our Cookie Policy for details.

8.3 We take product safety seriously. All Products comply with applicable regulations in the country where they are sold. Always follow the usage instructions and warnings on the product label.

9. Customer Care

9.1 Our Customer Care team is here to help with product questions, order enquiries, returns and any issues you may have. You can reach us at salunestore@gmail.com and we will respond within 24–48 hours.

9.2 If you are not satisfied with our response, please tell us and we will review your complaint promptly.

10. Our Liability

10.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law.

10.2 Subject to clause 10.1, we will not be liable to you for any indirect or consequential loss, including loss of profits, loss of data or loss of business opportunity.

10.3 Subject to clause 10.1, our total liability to you arising out of or in connection with any order shall not exceed the total price you paid for the Products in that order.

10.4 Nothing in these Terms affects your statutory rights as a consumer.

11. Intellectual Property

11.1 All content on our website, including text, graphics, logos, images, product photography and software, is owned by us or our licensors and is protected by intellectual property laws.

11.2 You may not copy, reproduce, distribute or commercially exploit any part of our website or its content without our prior written permission.

12. Wholesale and Business Enquiries

12.1 These Terms apply to consumer purchases only. If you wish to enquire about wholesale, trade or partnership opportunities, please contact us at salunestore@gmail.com. Wholesale arrangements are governed by separate written agreements.

13. Changes to These Terms

13.1 We may update these Terms from time to time. The version of the Terms in force at the time you place your order will govern that order, unless a change is required by law.

14. Governing Law and Jurisdiction

14.1 These Terms are governed by the laws of Brazil. However, if you are a consumer resident in the United Kingdom, nothing in these Terms removes or limits the mandatory protections you enjoy under UK consumer law, and you may bring proceedings in the courts of your country of residence where applicable law allows.

14.2 If you are a business customer, these Terms are governed by the laws of Brazil and the courts of Brazil shall have exclusive jurisdiction.

15. Contact

15.1 If you have any questions about these Terms, our Products or your order, please contact us at salunestore@gmail.com.

PAYMENT METHODS

Visa
Mastercard
Offline Payments
American Express / Amex
China Union Pay
Jbc
Discover
Diners Club