SHIPPING & RETURNS

Your happiness is our responsibility. If you're not completely satisfied, here's how returns work.

 

14-day cooling-off period — Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to change your mind and cancel your purchase.

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Return conditions — To be eligible, items must be unused, unopened and in their original packaging, with all labels and seals intact.

 

Hygiene notice — For hygiene reasons, we can only accept returns of opened cosmetics, skincare and personal care products if they are faulty or damaged. Please don't open a product unless you're sure you want to keep it.

 

How to start a return — Email us at salunestore@gmail.com with your order number and the reason for return. We'll reply within 24–48 hours with your return instructions and address.

 

Return shipping costs — Return shipping is the customer's responsibility, unless the item arrived faulty, damaged or incorrect — in which case we'll cover the cost.

 

Refunds — Once your return arrives and is inspected, we'll process your refund within 14 days. Refunds are issued to your original payment method, and you'll receive an email confirmation when it's done.

 

Faulty or damaged items — If your item arrives damaged, faulty or incorrect, contact us within 30 days of delivery and we'll arrange a replacement or full refund — including return shipping costs. Under the Consumer Rights Act 2015, you're entitled to a repair, replacement or refund for goods that aren't as described, of satisfactory quality or fit for purpose.

 

Exchanges — Want to swap for something else? Start a return as above and place a new order — it's the fastest way to get your new item.

 

Non-returnable items — For hygiene and safety reasons, the following can't be returned unless faulty: opened cosmetics and personal care products, and any item that has been used or has broken seals.

 

Questions? Our team is here to help — email salunestore@gmail.com and we'll get back to you within 24–48 hours.